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Customer Charter

CUSTOMER CHARTER

COCOGEN is committed to providing financial security against unforeseen events resulting to loss through the use of safe and secure electronic transactions with its customers in a convenient manner without compromising their rights to data privacy, full transparency and excellent customer service.

Our customer service representatives are committed to responding promptly to address your concern. The details of its products and services are available online to address any questions of our customers prior to the perfection of any sales transactions.

TRANSACTION FLOW 

  • are to click "Get a Quote" on the Home Page.

  • Hover the mouse over the desired product and click "Get a Quote"

  • Fill-in necessary details specified in the product's form.

  • A transaction summary will be shown to the client for their assessment.

  • Client may choose to go back to the previous window, view the formal quote, or proceed with the purchase.

  • Clients with my Account access are to log in. Otherwise, click "Sign in as guest" and press "Buy" again.

  • Fill-in all necessary details and click "Continue".

  • Final summary will be shown.

  • Tick "Agree to terms and conditions" box and click "Buy".

  • Select payment method.

  • Tick "Agree to terms and conditions".

  • Click "Select".

By subscribing to these products and services, COCOGEN recognizes the legality and enforceability of any policy and/ or agreements issued through electronic transactions in accordance with the rules provided under Republic Act 8972 otherwise known as Electronic Commerce Act of 2000. (This statement is also in compliance with 8.9)