Career Opportunities | Cocogen

Account Associate will be assigned to Cocolife’s Office in Makati City.
To further develop the business of Digital Sales Accounts.
Assisting all concerns like; Policy Printing, Request for delivery, Sales Invoices, Claim Concerns, request for payment application, request for commission and processing and sending quotations.

Account Associate

Meets assigned expectations for profitability;
Solicits business from new and inactive brokers;
Assists in the development of inactive but potential brokers;
Develops and expands business relationships through the delivery of committed services to assigned brokers and accounts;
Assists brokers on claims follow-up / update;
Analyzes, evaluates and accepts risks based on the Underwriting Guidelines and limits of authority
Prepares quotations, formal/written proposals and/or request for documentation for accounts;
Signs policies and endorsements within authorized limit;
Monitors status of outstanding quotations and provides feedback to Head of Broker Servicing;
Monitors accounts for renewal of assigned brokers and maintains direct premium receivables within manageable level based on agreed terms and conditions;

Responsible for resolving problems as reported on the ticketing system and providing first-line support for any systems related concerns
Responsible for system batch processing, generation of reports, coding of simple report scripts and granting of system access.
Provides system access to users and initiates the review of access on a regular basis.
Performs coding, testing and documentation of simple report scripts and maintaining existing scripts to meet required changes, corrections and modifications.
Performs Systems Batch Processing and prepares related reports. Ensures generated reports are calibrated and accurate before turning over to users.
Logs all relevant incident/service request details; allocate categorization and prioritization codes
Provides first-line investigation and diagnosis.
Resolves incidents/service requests when first contacted whenever possible
Escalates incidents/service requests that cannot be resolved within agreed timescales.
Escalates incidents which are recurring.
Closes all resolved incidents, requests and other calls.
Updates CMDB (Configuration Management Database).

Bachelor’s degree in Computer Science, Information Technology, or a related field.
with at least 1 year of experience in the same function
Experience with database platforms such as MySQL, PostgreSQL, Oracle, or MS SQL Server.
Familiarity with IT monitoring tools and ticketing systems.
Hands-on experience with JasperReports, iReport, or similar reporting tools.
Proficiency in SQL scripting

Analyzes, evaluates and accepts risk based on underwriting guidelines and limits of authority.
Underwrites processed documents and policies submitted for the specific account.
Gathers relevant statistics for analysis of expiring accounts with losses and recommends to immediate superior enhancement of renewal terms and conditions.
Provides assistance/ guidance in the documentation of complex policies.
Analyzes portfolio profitability reports for the specific accounts being handled.
Assist claims and RI services on queries regarding underwriting information, policy interpretation and coverage.
Preparation of IC Reports
Other task to be assigned by the Immediate Head.