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- Responsible for resolving problems as reported on the ticketing system and providing first-line support for any systems related concerns
- Responsible for system batch processing, generation of reports, coding of simple report scripts and granting of system access.
- Provides system access to users and initiates the review of access on a regular basis.
- Performs coding, testing and documentation of simple report scripts and maintaining existing scripts to meet required changes, corrections and modifications.
- Performs Systems Batch Processing and prepares related reports. Ensures generated reports are calibrated and accurate before turning over to users.
- Logs all relevant incident/service request details; allocate categorization and prioritization codes
- Provides first-line investigation and diagnosis.
- Resolves incidents/service requests when first contacted whenever possible
- Escalates incidents/service requests that cannot be resolved within agreed timescales.
- Escalates incidents which are recurring.
- Closes all resolved incidents, requests and other calls.
- Updates CMDB (Configuration Management Database).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- with at least 1 year of experience in the same function
- Experience with database platforms such as MySQL, PostgreSQL, Oracle, or MS SQL Server.
- Familiarity with IT monitoring tools and ticketing systems.
- Hands-on experience with JasperReports, iReport, or similar reporting tools.
- Proficiency in SQL scripting
IT Application Associate
- Planning activities such as market updates and trends, and review of KPIs and major programs/action plans for the assigned department/s;
- Monitoring of performance of assigned departments vs plans and budgets, and draft unit rating for the assigned department;
- Research on market analysis, business intelligence, market updates, and daily news.
- Bachelor’s degree in Economics, Mathematics, or any related field;
- Proficiency in business applications;
- Standard and accepted use of the English language;
- Composition writing and presentation skills;
- Experience in the same function or job is an advantage;
- Knowledge or experience in non-life insurance is also an advantage;
- Willing to work in Ortigas, Pasig City;
