You may reach us through following channels:
Hotline
Website
Website
Send Feedback
We'd love to hear from you! Click, tap, or scan the QR Code to give your feedback.
Services offered:
- Inquiries on insurance cover and premium quotation
- Policy documentation request
- Premium payment inquiry
- Claims requirements, status inquiry, and Gawa Agad accredited shops
- Feedback, suggestions, or concerns
File a Claim
If you need a list of requirements, you can visit our File a Claim page to find what you are looking for.
Consumer Assistance Management System
At Cocogen, we deliver excellent customer service through our Consumer Assistance Management System (CAMS). This system is designed to ensure that all complaints and feedback from our valued existing and potential clients are handled promptly and appropriately. The CAMS is fully compliant with the Financial Products and Services Consumer Protection Act (FCPA), reinforcing our commitment to providing exceptional customer service and safeguarding consumer rights.
Complaints Handling Process
- Complaint will be acknowledged within 24 hours or one (1) working day upon receipt.
- The Customer Service Team will review and investigate the complaint for proper resolution. Resolution time for complaints may take 1-45 working days, depending on its complexity.
- You will be provided with updates until complaint is resolved
